Terms of service

Aveylia Terms of Service

Last Updated: 1 July 2026

These Terms of Service (“Terms”) govern your access to and use of the Aveylia website, products, and services. By accessing this website or purchasing products from Aveylia, you agree to be legally bound by these Terms. If you do not agree with these Terms, you must not access or use this website.

These Terms apply to all users of the website including, but not limited to, browsers, customers, and visitors.

1. Company Information

This website is operated by Aveylia (“we”, “us”, “our”).

For any inquiries regarding these Terms, please contact us at support@Aveylia.com.

2. Acceptance of Terms

By accessing this website or purchasing any product from Aveylia, you confirm that you have read, understood, and agree to these Terms, that you are legally capable of entering into binding agreements, and that you will comply with all applicable laws and regulations when using this website.

3. Eligibility

By using this website you confirm that you are at least 18 years old, or that you are using the website with the consent and supervision of a parent or legal guardian.

4. Products and Descriptions

Aveylia sells footwear, fashion, and related accessories. We make reasonable efforts to ensure that product descriptions, images, and information displayed on the website are accurate. However:

  • Images are for illustrative purposes and actual colour, texture, or finish may vary slightly due to screen settings and production batches.
  • Product availability is subject to change, and items may sell out or become temporarily unavailable from our suppliers.

We do not guarantee that product descriptions or other website content are completely free from errors, and we reserve the right to correct any inaccuracies.

5. Orders and Acceptance

All orders placed through the Aveylia website are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, limit quantities purchased per customer, cancel orders suspected to involve fraud or unauthorized transactions, and correct pricing errors or inaccuracies.

If an order is cancelled after payment has been processed, a full refund will be issued to the original payment method.

6. Pricing and Payment

All prices are displayed in Australian Dollars (AUD) unless otherwise stated and are subject to change without notice. Prices may vary due to promotions, discounts, or currency conversion at checkout.

Payments must be made using an approved payment method offered at checkout. By providing payment details, you confirm that you are authorized to use the selected payment method. We reserve the right to correct any pricing errors, inaccuracies, or omissions.

7. Shipping and Delivery

We will make reasonable efforts to process and dispatch orders promptly. As set out in our Shipping Policy, orders are typically processed within 2–5 business days and, because items are shipped from our international suppliers, delivery generally takes 10–20 business days after dispatch (approximately 3–5 weeks in total from order to delivery).

Delivery times are estimates only and may vary depending on location, carrier, customs processing, or other factors outside our control. If an item is unexpectedly delayed or out of stock, we will contact you within 2 business days with the option of an alternative product, store credit, or a full refund. Every order is shipped with tracking. Please refer to our Shipping Policy for full details.

8. Returns and Refunds

We offer a 30-day return policy from the date your order is delivered, subject to the conditions set out in our Refund Policy. If you receive a product that is faulty, damaged, or incorrect, please contact us at support@aveylia.com within the timeframe stated in our Refund Policy, with clear photos of the issue. We may require order confirmation details and photographic evidence to process any claim. Please refer to our Refund Policy for full eligibility criteria and instructions.

9. Promotions and Discounts

We may offer promotional discounts, bundle offers, or limited-time sales. Promotions may be withdrawn at any time, cannot be combined unless explicitly stated, and may be subject to specific conditions. We reserve the right to cancel promotions that are used improperly or fraudulently.

10. Intellectual Property

All content on the Aveylia website, including logos, branding, text, graphics, product images, and website design, is protected by applicable intellectual property laws. No part of the website may be copied, reproduced, distributed, or exploited without written permission from Aveylia.

11. Prohibited Uses

You may not use the website for any unlawful purpose, to violate any laws or regulations, to infringe upon intellectual property rights, to transmit malicious software, to collect personal information without consent, or to engage in fraudulent or misleading activity. We reserve the right to terminate access to the website for any violation of these Terms.

12. Limitation of Liability

To the maximum extent permitted by law, Aveylia and its operators shall not be liable for any indirect or consequential damages, loss of profits or revenue, business interruption, or website errors or temporary outages. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you may have under the Australian Consumer Law or other applicable law that cannot lawfully be excluded.

13. Third-Party Services

We may use third-party services including payment processors, shipping providers, and marketing platforms. These services operate under their own terms and privacy policies, and Aveylia is not responsible for the actions or policies of third-party providers.

14. Website Availability

We do not guarantee uninterrupted access to the website. The website may be modified, updated, suspended, or discontinued at any time without notice.

15. Indemnification

By using the website, you agree to indemnify and hold harmless Aveylia from any claims, damages, liabilities, or expenses arising from your misuse of products, violation of these Terms, violation of applicable laws, or misrepresentation of personal information.

16. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Australia. Any disputes arising from the use of the website or purchase of products shall be resolved in accordance with applicable Australian law.

17. Changes to Terms

We reserve the right to modify or update these Terms at any time. Changes take effect immediately once published on the website. Continued use of the website constitutes acceptance of the updated Terms.

18. Contact Information

For any questions regarding these Terms of Service, please contact:

Aveylia Support
Email: support@aveylia.com

By accessing this website or purchasing products from Aveylia, you acknowledge that you have read, understood, and agreed to these Terms of Service.