Shipping policy
Shipping Policy
At Aveylia, we aim to ensure every order is processed and delivered efficiently, with full transparency throughout the journey.
Order Processing
All orders are processed within 1–3 business days of being placed (excluding weekends and public holidays). Processing time refers to order preparation and handling before shipment.
Shipping & Delivery
As our items are shipped from our international suppliers, please allow 14–21 days in total from the date of your order to delivery.
Estimated delivery times are shown at checkout and begin once your order has been dispatched. While we strive to meet these estimates, delays may occasionally occur due to factors outside our control, such as customs clearance, carrier delays, or peak periods.
Out of Stock Items
On occasion, an item may sell out or become temporarily unavailable at the supplier level after an order has been placed. When this happens, our team will contact you by email within 2 business days of identifying the issue, and you will be offered three options:
- An alternative product of equal or similar value;
- Store credit to use on a future purchase; or
- A full refund to your original payment method.
If we do not receive a response within 5 business days of contacting you, we will automatically cancel the affected item and issue a full refund to your original payment method — no further action is required on your part, and you will receive a confirmation email once processed.
If your order contains multiple items and only one is out of stock, we will dispatch the in-stock items without delay and handle the unavailable item under the options above, so the rest of your order is not held up. Refunds are typically returned to your account within 5–10 business days, depending on your bank or payment provider.
Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information. Tracking updates may take up to 24 hours to appear after dispatch.
Shipping Rates
Shipping is free worldwide. Any applicable duties, taxes, or customs fees are the responsibility of the customer unless stated otherwise.
Address Accuracy
Please ensure all shipping details are entered correctly at checkout. Demeure is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an incorrect address, reshipping costs will be the responsibility of the customer.
Lost or Delayed Shipments
If your order appears delayed or lost in transit, please contact our support team at support@aveylia.com and we will assist in locating your shipment. Once an order has been handed over to the carrier, delivery timelines are subject to the carrier’s operations.